Shipping Policy

1. Order Processing

All of our lamps are handcrafted to order.

Please allow 1–3 business days for us to process your order before production begins.

2. Production Time

Since every lamp is handmade, production usually takes 1–2 weeks.

During busy periods or holidays, production may take a little longer.

3. Shipping Time

Once your order has been shipped, estimated delivery times are:

• United States: 7–10 business days

• Canada: 7–12 business days

• Europe: 5–10 business days

• Australia & New Zealand: 8–15 business days

• Rest of the World: 7–15 business days

Please note that delivery times are estimates and may vary depending on your location and customs processing.

4. Order Tracking

As soon as your order is shipped, you'll receive a tracking number by email so you can follow your package every step of the way.

5. Customs & Import Fees

International orders may be subject to customs duties, taxes, or import fees depending on your country's regulations.

These charges are the responsibility of the customer.

6. Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

We are not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.

7. Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us and we'll do our best to help resolve the issue with the shipping carrier.

8. Contact Us

If you have any questions about shipping or your order, feel free to contact us.

Email: teabearyofficial@gmail.com