Shipping Policy

1. Order Processing

Orders are processed within 1–3 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day. During busy periods, processing may take slightly longer.

Once an order has been processed, it cannot always be changed or cancelled.

2. Shipping Costs

We currently offer free standard shipping on all orders.

Any available express shipping options and their costs will be shown at checkout.

3. Estimated Delivery Times

Once your order has been shipped, the estimated delivery times are:

• United States: 7–10 business days

• Canada: 7–12 business days

• Europe: 5–10 business days

• Australia and New Zealand: 8–15 business days

• Rest of the world: 7–15 business days

These delivery times are estimates and begin once the order has been shipped. Delivery may occasionally take longer due to customs processing, public holidays, high shipping volumes, weather conditions or other circumstances outside our control.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking updates to appear after receiving the shipping confirmation.

5. Customs, Taxes and Import Fees

International orders may be subject to customs duties, local taxes or import fees depending on the destination country.

Unless these charges have already been collected at checkout, they are the responsibility of the customer. Tebeary is not responsible for delays caused by customs authorities.

6. Incorrect Shipping Information

Please check your name and shipping address carefully before placing your order.

If you notice an error, contact us as soon as possible. We cannot guarantee that the address can be changed once the order has been processed or shipped.

Tebeary is not responsible for delays, failed deliveries or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If an order is returned to us because of an incorrect address or an unsuccessful delivery attempt, additional shipping charges may apply before it can be sent again.

7. Lost, Damaged or Delayed Packages

If your package arrives damaged, is significantly delayed or appears to be lost, please contact us with your order number and any relevant photographs.

We will review the situation and assist you with the shipping carrier. Claims must be submitted within the time limits required by the carrier.

Tebeary is not responsible for packages marked as delivered by the carrier. However, we will do our best to help investigate the delivery.

8. Multiple Packages

Depending on the size of your order, items may occasionally be shipped in separate packages. If this happens, you may receive more than one tracking number and the packages may arrive on different days.

9. Contact Us

If you have any questions about shipping or your order, please contact us at:

Email: teabearyofficial@gmail.com