Refund policy

 

Tebeary, we want you to have a satisfying shopping experience.

We understand that sometimes items may not meet your expectations or fit perfectly. Therefore, we have established a clear and straightforward refund and return policy to ensure your peace of mind. Please take a moment to review our policy below.

1. Returns

If you're not completely satisfied with your purchase, you may request a return within 15 days of receiving your order.

To be eligible for a return:

  • The lamp must be unused and in its original condition.
  • It must be returned in its original packaging.
  • The return request must be submitted within 15 days of delivery.
  • Items purchased on sale are non-refundable and non-returnable, unless they arrive damaged or defective.

2. Handmade Products

Every lamp is handcrafted from natural wood and epoxy resin, making each piece unique.

Small variations in wood grain, color, resin patterns, bubbles, or texture are part of the handmade process and are not considered defects.

3. How to Start a Return

To request a return:

  1. Contact us within 15 days of receiving your order.
  2. We'll provide you with return instructions.
  3. Pack the lamp securely in its original packaging.
  4. Return it using a tracked shipping service.

4. Return Shipping

Customers are responsible for return shipping costs unless:

  • the wrong item was sent,
  • the lamp arrived damaged,
  • or there is a verified manufacturing defect.

Original shipping costs are non-refundable.

5. Refunds

Once we receive and inspect your returned lamp, we'll notify you of the result.

If your return is approved, your refund will be issued to your original payment method within 3 business days.

6. Damaged or Defective Items

We carefully inspect every lamp before it leaves our workshop.

If your lamp arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery and include photos of:

  • the lamp,
  • the packaging,
  • and the shipping box.

Once we've reviewed your claim, we'll gladly provide a replacement, repair, or refund, depending on the situation.

7. Need Help?

If you have any questions about your order or our return policy, feel free to contact us.

Email: teabearyofficial@gmail.com