Privacy policy

Privacy Policy

Last updated: August 30, 2026

This Privacy Policy explains how Tebeary ("Tebeary", "we", "us" or "our") collects, uses and shares personal information when you visit, use our services or make a purchase from https://www.tebearystudio.com (the "Site"), or otherwise communicate with us.

For the purposes of applicable data protection law, the controller of your personal information is:

Business name: [ADD LEGAL BUSINESS NAME]
Registered address: [ADD BUSINESS ADDRESS]
Email: teabearyofficial@gmail.com

Please add the correct legal business name and postal address before publishing this policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with the Site and may include:

  • Contact information, such as your name, email address, telephone number, billing address and shipping address.

  • Order information, such as the products you purchase, order history, returns and delivery details.

  • Account information, if customer accounts are enabled, such as your username, password and saved preferences.

  • Payment information, which is processed securely by Shopify and our payment providers. We do not directly store complete payment-card details.

  • Customer-support information, including information you provide when contacting us, requesting a return or reporting a problem.

  • Device and usage information, such as your IP address, browser type, device type, operating system, pages viewed, referring website and interactions with the Site.

  • Marketing preferences, including whether you have agreed to receive promotional emails and how you interact with them.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us, request a return or subscribe to marketing.

  • Automatically through cookies and similar technologies when you use the Site.

  • From service providers that help us operate the store, such as Shopify, payment processors, fulfillment providers, shipping carriers, analytics providers and advertising partners.

3. How We Use Personal Information

We use personal information to:

  • Process payments, fulfill orders and arrange delivery.

  • Provide order confirmations, tracking information and customer support.

  • Manage returns, refunds, disputes and warranty claims.

  • Maintain and improve the Site, products and customer experience.

  • Detect, investigate and prevent fraud, security incidents and unlawful activity.

  • Comply with legal, tax, accounting and regulatory obligations.

  • Send marketing communications where permitted by law and in accordance with your preferences.

  • Measure advertising performance and show relevant advertising where you have provided any consent required by law.

4. Legal Bases for Processing

If you are located in the European Economic Area, the United Kingdom or Switzerland, we process personal information under one or more of the following legal bases:

  • Performance of a contract, such as processing and delivering your order.

  • Compliance with a legal obligation, such as tax, accounting and consumer-protection requirements.

  • Legitimate interests, such as operating and improving our business, preventing fraud and protecting the Site, where those interests are not overridden by your rights.

  • Consent, such as for certain marketing or non-essential cookies, where consent is required. You may withdraw your consent at any time.

5. How We Share Personal Information

We may share personal information with service providers where necessary to operate the store, including:

  • Shopify, which hosts and operates our online store.

  • Payment processors that securely process transactions.

  • Fulfillment partners and shipping carriers that prepare and deliver orders.

  • Customer-support, email and marketing providers that help us communicate with you.

  • Analytics and advertising providers, where enabled and permitted by law.

  • Professional advisers, such as accountants, lawyers, insurers and auditors.

  • Government authorities or law enforcement, where disclosure is legally required or necessary to protect our rights or the rights of others.

We may also disclose personal information in connection with a merger, sale, restructuring or transfer of all or part of our business, subject to applicable law.

We do not sell personal information for money. Some privacy laws may define certain advertising-related disclosures as "sale", "sharing" or "targeted advertising". Where applicable, you may have the right to opt out of those activities.

6. Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide and improve its services and may process information in countries other than your own.

You can learn more about how Shopify processes personal information in the Shopify Consumer Privacy Policy.

7. Cookies and Similar Technologies

The Site uses cookies and similar technologies to:

  • Operate essential store, security, checkout and shopping-cart functions.

  • Remember your preferences.

  • Understand how visitors use the Site.

  • Measure marketing performance and provide relevant advertising, where permitted.

Where required by law, non-essential cookies will be used only after you provide consent. You can manage your choices through our cookie banner, where available, or through your browser settings.

Blocking some cookies may affect the functionality of the Site. For information about cookies used by Shopify, please see Shopify's Cookie Policy.

8. Marketing Communications

If you subscribe to marketing emails, we may send you information about products, offers and updates. You can unsubscribe at any time by using the unsubscribe link in an email or by contacting us at teabearyofficial@gmail.com.

Unsubscribing from marketing will not prevent us from sending transactional communications relating to your orders or customer-service requests.

9. International Data Transfers

Our service providers may process personal information outside your country, including in Canada, the United States and other locations where they operate.

Where required, international transfers are protected through recognized legal mechanisms, such as adequacy decisions or approved contractual safeguards.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, meeting tax and accounting requirements, resolving disputes and enforcing agreements.

Retention periods vary depending on the type of information and applicable legal obligations. When information is no longer required, we will delete or anonymize it where reasonably possible.

11. Data Security

We use reasonable technical and organizational measures designed to protect personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your information.

  • Request restriction of or object to certain processing.

  • Receive a portable copy of certain information.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain targeted advertising, sale or sharing activities where applicable.

  • Appeal our refusal of a privacy request where local law provides that right.

These rights may be subject to legal limitations or exceptions. We may need to verify your identity before completing a request.

To exercise a privacy right, contact us at teabearyofficial@gmail.com.

You may also have the right to lodge a complaint with your local data-protection authority. We encourage you to contact us first so we can try to resolve your concern.

13. Children's Privacy

The Site is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.

14. Third-Party Links

The Site may contain links to websites or services operated by third parties. We are not responsible for their privacy, security or content. We recommend reviewing their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, services or legal obligations. The updated version will be posted on this page with a revised "Last updated" date.

16. Contact Us

For questions, complaints or requests regarding this Privacy Policy or our handling of personal information, contact us at:

Email: teabearyofficial@gmail.com